Elise Concierge Service Rules and Regulations

Rules of Elise : we are delighted to have you as a client of Elise Concierge 7/7, here are some important information about the service.

As you know, this service is the first of its kind for us! For this reason, if at any time, you think of an improvement or want a new feature, do not hesitate to let us know.

Following your purchase, you will have received a confirmation email with access to my phone number where your contact will be registered – this service is for your personal use. We count on you to spread the word if you like the product!

• This service is for an individual only – for any business, please contact [email protected]
• I commit to respond within 1 hour to your suggestion requests – a maximum of 3 suggestions per day are included.
• For a gourmet tour of three destinations, one next to the other, please allow 24 hours – a maximum of 1 per day is included.
• For reservations of 4 to 11 people, please allow 48 – a maximum of 1 per day is included.
• For reservations of more than 12 people, please allow a week (I don’t see the need to say business days because your service is 7-7) – a maximum of 1 per day is included.
• Please note that a maximum of one reservation for more than 12 people will be taken per week.
• Reservations will be made in your name, using the number and email associated with your account. The concierge service does not include changes or confirmation communications.
• If you encounter a technical problem, please email us at [email protected]
• Please note that this service is sold as a monthly subscription and that your subscription will be renewed automatically. This service is non-refundable and we give ourselves the right to revoke your access if the exchanges are not respectful.

This service, like our entire company, is constantly evolving and our ultimate goal is your utmost satisfaction!

We look forward to helping you discover the best of Montreal!

Overview of our services – April 2023

You may not directly attack others on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability or serious illness.

Tastet’s mission is to help you discover the best local gourmet addresses. Freedom of expression is a human right. For us, everyone has a voice and the right to make it heard. Our role is to serve the public and private conversation, which requires the representation of a wide range of viewpoints.

We are committed to combating inappropriate behavior motivated by hatred, prejudice or intolerance, especially that which is designed to silence the voices of traditionally marginalized people. For this reason, we prohibit conduct that targets individuals or groups for abuse based on their perceived membership in a protected class.

What constitutes a violation of this policy?

We will review reports of accounts that target an individual or group of individuals using one or more of the behaviors in Private or Public Messages, and we will take appropriate action against those accounts.

Hateful References

We prohibit the targeting of individuals or groups of individuals with content that refers to forms of violence or violent events that have been targeted or victimized primarily by a protected class for the purpose of harassment. This includes, but is not limited to, media or text that mentions or describes:

• genocides (the Holocaust, for example);
• lynchings.
• Incitement

We prohibit incitement behavior that targets individuals or groups of individuals in protected categories. We do this in the following ways:

Instilling fear or spreading frightening stereotypes about a protected class, such as by claiming that members of that class are more likely to engage in dangerous or illegal activities. Example: “All [religious groups] are terrorists.
Encouraging others to harass members of a protected class, either on or off the platform. Example: “I’ve had it with these [religious groups] who think they’re better than us. If any of you see someone wearing a [religious symbol of the group in question], rip it off and post pictures!
Inciting discrimination in the form of refusing to support a person’s or group’s business because of their presumed membership in a protected class. Example: “When you go to a [religious group] store, you are supporting these [slur]. Let’s stop giving our money to these [religious slurs]. Political content, such as political commentary or content related to boycotts or protests, need not be included.
Note: Content intended to incite violence against a protected class is prohibited under our violent speech rules.

Slurs and Snapshots

We prohibit the targeting of others with repeated slurs, clichés and other content intended to degrade individuals or reinforce negative or prejudicial stereotypes about a protected class. In certain situations, including (but not limited to) significant and repetitive use of racial/gender slurs or images in the context of harassment or bullying, we may require deletion of an account. In other situations, including (but not limited to) moderate and isolated use of slurs to harass or bully others, we may limit the visibility of posts as described in more detail below.

Dehumanization

We prohibit the dehumanization of any group of people on the basis of their religion, caste, age, national origin, race, ethnicity, gender, gender identity, sexual orientation, or disability or serious illness.

Hate Imagery

Logos, symbols or images that are intended to encourage hostility and malice against others on the basis of their race, religion, disability, sexual orientation, gender identity or ethnic/national origin are considered hate imagery. The following is a non-exhaustive list of examples of hateful imagery:

• symbols historically associated with hate groups, such as the swastika
• images that depict people in a way that denies their humanity, or that have been altered to include hateful symbols, such as images altered to include animal characteristics
• Images altered to include hateful symbols or references to mass murder targeting a protected class, such as manipulated images containing yellow stars in reference to the Holocaust
• Media depicting or describing hateful images is not allowed in live videos, account bios, profiles or banner images. All other instances must be marked as sensitive media. In addition, it is a violation of this policy to send unsolicited hateful images to any person.

Hate Messages

You may not use hateful images or symbols. You also may not use your username, display name, or profile bio to engage in inappropriate behavior, such as targeted harassment, or to express hatred toward a person, group, or protected class.

What happens if you violate this policy?

Under this policy, we take action against behavior that targets individuals or a protected class as a whole with hateful conduct, as described above. This targeting can take many forms, including mentions, inclusion of a photo of an individual, referring to them using their first and last name, etc.

When determining the penalty for a violation of this policy, we consider a number of factors, including, but not limited to, the severity of the violation and previous violations by the user involved.The following is a list of possible penalties for content that violates this policy:

Suspending accounts that violate our Hate Profile Policy
If an individual believes that their account has been suspended in error, they may appeal this decision at [email protected].

Written by Élise Tastet
Photography by Alison Slattery